IT Systems Administrator

4 weeks ago


Nashville, Tennessee, United States Psychiatric Medical Care Full time

Job Title: Systems Administrator

Job Summary:

We are seeking a highly skilled Systems Administrator to join our team at Psychiatric Medical Care. As a key member of our IT department, you will be responsible for maintaining the function of all IT Systems, responding to escalated end-user support requests, and working with IT management to expand the capability and performance of the IT Systems.

Key Responsibilities:

  • Provide ongoing support of PMC's IT infrastructure through regular maintenance, deployment of new technologies, and upgrades in a multi-site environment.
  • Create and maintain comprehensive documentation for related IT Systems, their configurations, and procedures for maintaining them.
  • Address new and changing business requirements with IT Management and suggest courses of action to meet those requirements.
  • Monitor and maintain administrative access of business critical and sensitive systems. Perform regular audits to maintain security compliance.
  • Participant in departmental projects. Maintain IT System operation procedures, contingency plans, standards, and guidelines.
  • Provide Tier 3 escalated end-user support and assist in problem analysis.
  • Manage and maintain Microsoft 365 and Microsoft Azure tenants.
  • Provide project oversight and report to IT Director, ensuring all projects are being delivered on time, within scope, and within budget.
  • Identify and delegate resource allocation across IT Team as the needs of that team change.
  • Manage ongoing relationships with external vendors.
  • Develop and enforce IT policies to comply with industry standards and regulations.
  • Establish Key Performance Indicators (KPIs) for the IT Team and regularly monitor team performance.
  • Identify and recommend continuous improvement of IT Team resources to senior leadership to ensure continued effectiveness of IT resources.

Requirements:

Education:

  • Bachelor's degree in Information Technology, Computer Science, or a related field.

Experience:

  • 5+ years of experience in an IT system administrator or similar role.
  • Proven experience in healthcare IT is highly desirable.

Technical Skills:

  • Proficient in Microsoft Azure tools (VMs, App Services, VNets, etc.)
  • Extensive Experience with Microsoft Intune
  • Familiarity with Microsoft DevOps or other CI/CD tools
  • Basic to intermediate SQL experience for database management and querying
  • Strong understanding of system administration for various operating systems (Windows, Linux, etc.)
  • Knowledge of networking concepts and protocols
  • Familiarity with healthcare-specific software (e.g., EHR systems, patient management software)
  • Experience with ticketing systems and ITIL processes
  • Knowledge of cybersecurity best practices and compliance (HIPAA, SOC2, NIST CSF)
  • Experience managing software development projects

Personal Attributes:

  • Strong analytical and troubleshooting skills
  • Ability to work under pressure and manage multiple tasks
  • Commitment to continuous improvement and professional development
  • Empathetic and patient-focused approach, understanding the unique needs of a healthcare environment

Certifications (Preferred):

  • ITIL v4
  • Azure Administrator Associate or similar certifications
  • CompTIA A+, Network+, Security+, or similar certifications


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