IT Systems Administrator
4 weeks ago
Job Title: Systems Administrator
Job Summary:
We are seeking a highly skilled Systems Administrator to join our team at Psychiatric Medical Care. As a key member of our IT department, you will be responsible for maintaining the function of all IT Systems, responding to escalated end-user support requests, and working with IT management to expand the capability and performance of the IT Systems.
Key Responsibilities:
- Provide ongoing support of PMC's IT infrastructure through regular maintenance, deployment of new technologies, and upgrades in a multi-site environment.
- Create and maintain comprehensive documentation for related IT Systems, their configurations, and procedures for maintaining them.
- Address new and changing business requirements with IT Management and suggest courses of action to meet those requirements.
- Monitor and maintain administrative access of business critical and sensitive systems. Perform regular audits to maintain security compliance.
- Participant in departmental projects. Maintain IT System operation procedures, contingency plans, standards, and guidelines.
- Provide Tier 3 escalated end-user support and assist in problem analysis.
- Manage and maintain Microsoft 365 and Microsoft Azure tenants.
- Provide project oversight and report to IT Director, ensuring all projects are being delivered on time, within scope, and within budget.
- Identify and delegate resource allocation across IT Team as the needs of that team change.
- Manage ongoing relationships with external vendors.
- Develop and enforce IT policies to comply with industry standards and regulations.
- Establish Key Performance Indicators (KPIs) for the IT Team and regularly monitor team performance.
- Identify and recommend continuous improvement of IT Team resources to senior leadership to ensure continued effectiveness of IT resources.
Requirements:
Education:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
Experience:
- 5+ years of experience in an IT system administrator or similar role.
- Proven experience in healthcare IT is highly desirable.
Technical Skills:
- Proficient in Microsoft Azure tools (VMs, App Services, VNets, etc.)
- Extensive Experience with Microsoft Intune
- Familiarity with Microsoft DevOps or other CI/CD tools
- Basic to intermediate SQL experience for database management and querying
- Strong understanding of system administration for various operating systems (Windows, Linux, etc.)
- Knowledge of networking concepts and protocols
- Familiarity with healthcare-specific software (e.g., EHR systems, patient management software)
- Experience with ticketing systems and ITIL processes
- Knowledge of cybersecurity best practices and compliance (HIPAA, SOC2, NIST CSF)
- Experience managing software development projects
Personal Attributes:
- Strong analytical and troubleshooting skills
- Ability to work under pressure and manage multiple tasks
- Commitment to continuous improvement and professional development
- Empathetic and patient-focused approach, understanding the unique needs of a healthcare environment
Certifications (Preferred):
- ITIL v4
- Azure Administrator Associate or similar certifications
- CompTIA A+, Network+, Security+, or similar certifications
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