Patient Engagement Coordinator

3 weeks ago


Bluefield, Virginia, United States Foot And Ankle Specialists Full time

Position Overview: The Patient Engagement Coordinator plays a vital role in delivering administrative support and services to the practice, physicians, and patients within a dynamic healthcare environment. This individual will engage in a variety of responsibilities including patient interaction, appointment scheduling, data management, and patient education.

Required Skills and Experience:

  • Minimum of 1 year in a customer service role
  • Preferred experience with Electronic Medical Records (EMR)
  • Bilingual candidates, especially in Spanish, are preferred
Key Responsibilities:
  • Handle incoming calls from prospective patients across multiple locations
  • Coordinate new patient appointments based on established scheduling protocols and provider availability
  • Gather essential demographic and insurance details from new patients
  • Confirm insurance coverage at the time of appointment scheduling
  • Enable patient portal access during the scheduling process
  • Communicate critical information to new patients, including portal usage, office details, and arrival procedures
  • Collaborate with various offices to ensure accurate information dissemination
  • Direct calls to appropriate offices for inquiries related to medical records, billing, or clinical concerns
  • Act as a communication bridge between new patients and office personnel/physicians
  • Generate reports to maintain booking accuracy
  • Deliver exceptional customer service to new patients through thorough and efficient communication
  • Embody and uphold the core values of the organization in all interactions
Physical Requirements:
The physical demands outlined here are representative of those that must be met by an employee to effectively execute the essential functions of this role. Reasonable accommodations may be made to assist individuals with disabilities in performing these essential duties. While fulfilling the responsibilities of this position, the employee is regularly required to sit, converse, listen, and utilize hands for writing, typing, or operating office equipment. Occasionally, the employee may need to reach with hands and arms, climb, balance, stoop, kneel, crouch, or crawl. The employee must be capable of performing repetitive motions, including reaching overhead and typing. Lifting up to 50 pounds and/or carrying objects weighing up to 25 pounds may be required. Specific vision abilities necessary for this role include peripheral vision, depth perception, and the ability to adjust focus.

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