Security Officer 2

2 months ago

Bluefield, West Virginia, United States WVU Medicine Full time
Job Summary

We are seeking a highly skilled and detail-oriented Security Officer 2 to join our team at WVU Medicine. As a Security Officer 2, you will play a critical role in maintaining a safe and secure environment for our patients, visitors, and staff.

Key Responsibilities
  • Maintain consistent visibility and presence at assigned locations to provide an information and directional resource for all patients, visitors, and staff.
  • Respond to all patient, visitor, and staff requests for information/assistance in a caring, courteous manner.
  • Provide physical assistance, wheelchair assistance, transport services, escort services, and room access for patients, visitors, and staff accessing our facilities.
  • Monitor and maintain traffic flow in our parking areas and roadways by assisting disabled vehicles, issuing parking permits, and warning violations.
  • Protect people and property by assisting in the prevention of accidents, theft, and vandalism, in accordance with our policies and procedures.
  • Maintain consistent presence and visibility by performing routine building rounds, building door unlocks, exterior building and parking lot patrol.
  • Make recommendations to management, staff, visitors, and patients to improve security and prevent accidents and crime.
  • Report suspicious situations, circumstances, incidents, and persons, according to our policies and procedures.
  • Respond and provide assistance to patients, visitors, and staff during fire and disaster drills, animal control issues, transportation of valuables, and lost/found issues.
  • Provide written documentation of activities, incidents, premises safety, accidents, theft, vandalism, and other data requested by supervision in a factual, objective, and legible manner.
  • Respond to and provide assistance to patients, visitors, and staff during emergency situations such as assaults, domestic disputes, fire, vandalism, bomb threats, theft, vehicle accidents, disasters, etc.
  • Perform patient restraint as directed by clinical staff, and is capable of physical intervention when appropriate.
  • Operate Hospital-owned vehicles in a safe and responsible manner.
  • Ensure safety and proper operating condition of vehicles by performing vehicle inspections, as outlined by departmental policy.
Requirements
  • Ability to perform effectively under often stressful situations.
  • Good decision-making skills.
  • Ability to organize and maintain document controls.
  • Demonstrates writing skills.
  • Must be a team player and contributor.
  • Ability to maintain confidentiality.
  • Ability to train Security Officer 1.
Working Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this Job, the employee may frequently be exposed to outside weather conditions.
Additional Requirements
  • Incident reporting.
  • Routine building rounds.
  • Incident investigation.
  • Crowd control.
  • Restraining patients.
  • Disaster response.
  • Domestic disputes.
  • Med G assists.
  • Parking enforcement.
  • Consistent presence and visibility.
  • Helicopter assignments.
  • Media issues.
  • Victim assistance.
  • Engages in traffic direction.
  • Policy enforcement.
  • Investigation of alarms.
  • Physical intervention.
  • Tire changing.
  • Battery jumps.
  • Parking rounds.
  • Effective radio communication.
  • Escorts patients/visitors/staff.
  • Accurate directions to customers.
  • Loss prevention.
  • Vehicle assists.
  • Transport equipment/staff/visitors/patients.
  • Posts assignments for exterior patrol/all canopy/all booths/building rounds/ED.
  • STOPS training.
  • Completion of required book sections 1-7 & sections 1-5 health & safety.
  • Custody issues.
  • Course work (customer service).
  • Responses to all alarms (fire, halo, duress, all codes).

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