Customer Service Representative

2 months ago

Columbia, South Carolina, United States City of Columbia Full time

Job Summary:

This position assists in customer relations at the City of Columbia's Wellness Center; provides membership information and tours to current and potential patrons; receives payments, registrations, and maintains/balances cash drawer daily; assists the Member Services Coordinator as needed; and performs related work as required.

Key Responsibilities:

  • Acts as the first point of contact to members and clients at the Member Services desk. Handles and/or reports daily operational issues to the Member Services Coordinator.
  • Functions as a role model and resource person to new hires through demonstration, teaching, and mutual consultation.
  • Assists the Member Service Coordinator as needed. Keeps the supervisor/manager informed of activities and of any significant problems or concerns.
  • Receives payments, registrations, maintains, and balances the cash drawer daily. Accepts and records payments and registrations; assists with daily deposit and other duties as directed.
  • Assists the Member Services Coordinator with conducting tours for prospective members, coordinating health promotion activities and services, and special events.
  • Demonstrates appropriate communication of information to all ages and responds to all customers or member's requests and needs.
  • Performs general clerical work as required, including preparing reports and correspondence, entering and retrieving computer data, copying, and filing documents.
  • Attends meetings, workshops, conferences, training, etc., as appropriate to enhance job knowledge and skills.

Requirements:

  • High school diploma or GED.
  • Six (6) months of relevant prior experience.
  • Valid South Carolina Class 'D' Driver's License.
  • CPR and First Aid certifications within six (6) months from date of hire.

Knowledge, Skills, and Abilities:

  • Knowledge of addition and subtraction, multiplication, and division, and/or calculating ratios, rates, and percentages.
  • Ability to gather, organize, analyze, examine, or evaluate data or information and may prescribe action based on such data or information.
  • Ability to provide information, guidance, or assistance to people to directly facilitate task accomplishment.
  • Ability to handle or use machines, tools, or equipment requiring brief instruction or experience.
  • Ability to perform semi-skilled work involving set procedures and rules but with frequent problems.
  • Ability to read routine sentences, instructions, regulations, procedures, or work orders.
  • Ability to perform clerical, manual, or technical tasks requiring a wide range of procedures and requiring intensive understanding of a restricted field or complete familiarity with the functions of a unit or small division of an operating agency.

Physical Demands:

The work is considered light-to-medium in nature and involves walking or standing virtually all of the time and also involves exerting between 20 and 50 pounds of force on a recurring basis, or considerable skill, adeptness, and speed in the use of fingers, hands, or limbs in tasks involving close tolerances or limits of accuracy.

Working Conditions:

Work environment may involve exposure to bright/dim light, dusts and pollen, extreme heat and/or cold, wet or humid conditions, fumes and/or noxious odors, traffic, toxic/caustic chemicals, violence; and spend time working in an environment where errors can lead to significant physical or mental consequences for one's self or others.

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