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Director of Software Program Management

2 months ago

Princeton, New Jersey, United States InsideHigherEd Full time
Job Title: Director of Software Program Management

Princeton University is seeking a highly skilled and experienced Director of Software Program Management to join our team. As a key member of the Software Application Services (SAS) senior leadership team, you will play a central role in ensuring the successful delivery of software projects and programs across the university.

Responsibilities:
  • Manage multi-year SAS programs, such as the University's technology modernization effort and academic toolkit revitalization, ensuring successful delivery.
  • Guide progress on, and ensure accuracy of, SAS' annual project slate, ensuring we meet project objectives on-time, on-budget, and on-scope without overstretching our developers' capabilities.
  • Employ a detailed understanding of SAS' technologies, technical skillsets, and resource availability in measuring available capacity against business partner demand.
  • Work closely with SAS Associate CIO to maintain an accurate, real-time understanding of department commitments against department accomplishments.
  • Act as a partner, guide, and problem solver for software project resources, clearing obstacles, recognizing resource needs, and bringing solutions to project teams.
  • Prioritize, manage, and continuously fine-tune project priorities for the department.
  • Review the risk landscape on SAS services and projects, identifying areas of concern and needed action plans.
  • Partner with SAS Directors to establish KPIs for projects that are part of key programs.
Strategic Planning and Coordination:
  • Provide guidance and leadership to SAS' ongoing planning and coordination efforts.
  • Be a trusted advisor to the Associate CIO for SAS on a wide range of project, customer, and business decisions.
  • Partner with the Associate CIO and other Directors to define and develop internal and external project- and service-related communications.
  • As part of the department's senior leadership team, contribute to developing the department vision and multi-year strategy.
  • Keep abreast of campus customer needs, aspirations, and initiatives and notify the SAS senior leadership team as appropriate.
  • Identify system metrics and establish monitoring mechanisms to ensure performance and health of SAS IT systems in ServiceNow.
  • Establish best practices for project and program management, recommending tools to enhance efficiency and collaboration.
  • Assist in Agile transformation by providing guidance and support to teams transitioning to Agile methodologies.
  • Ensure SAS compliance with evolving audit and regulatory requirements relevant to IT operations and act as a liaison to Audit and Compliance.
  • Partner with the university's procurement department to review contracts ensuring compliance with service level agreements, identifying any discrepancies and facilitating necessary adjustments with SAS Directors.
  • Build trusted relationships with the Academic Manager's Group (AMG) to strengthen the partnership between SAS and OIT.
  • Identify opportunities for SAS and student partnerships, fostering collaboration and innovation within the academic community.
Administrative:
  • Lead special initiatives in partnership with the Associate CIO as needed.
  • Represent SAS at various OIT and campus meetings and events.
  • Represent SAS in various committees, advocating for interests in campus engagements and institutional bodies.
  • Act as SAS communications liaison to facilitate the dissemination of information throughout OIT, ensuring transparency and alignment.
  • Monitor SAS budget, collaborate with finance and operations & planning to address concerns, and promptly alert the associate CIO of any discrepancies.
  • Monitor SAS' progress and performance by watching and tracking key metrics and indicators.
  • Lead SAS' social committee with the goal of building and maintaining a strong SAS culture that values and respects diversity, equity, and inclusion across the entire department.
Qualifications:
  • 10+ years of project and program management leadership experience, preferably supporting software services and technology.
  • Excellent interpersonal skills and the ability to collaborate and influence broadly.
  • Exceptional analytical skills and the ability to identify opportunities and solve problems creatively.
  • Strategic thinker with a business mindset.
  • Excellent written and oral communication skills.
  • Demonstrated ability to assess and communicate a problem and recommend solutions.
  • Listen to and understand the interests of business partners, stakeholders, and staff, and advocate for their needs.
  • Exceptional consensus builder.
  • Strong planning skills.
  • Strong experience coordinating and overseeing a large number of diverse and complex projects and initiatives.
  • Ability to work effectively at all levels of an organization and influence others to progress toward a common goal.
  • A commitment to building a diverse organization and an inclusive culture.
  • Education: Bachelor's degree or equivalent work experience.

Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.