Customer Service Ambassador
7 days ago
**Job Description:**
We are seeking a Customer Service Representative to provide high-quality, multi-channel support and problem resolution to our customers. As a representative of Tailored Management, you will be the face of our company and play a crucial role in enhancing the overall customer experience.
**Key Responsibilities:
- Assist customers with service and support issues via telephone, chat, email, social media, and US mail.
- Resolve problems utilizing department tools, resources, business judgment, and expertise, resulting in increased customer satisfaction and retention.
- Act as a positive role model by demonstrating continuous performance improvement, solid business skills, and support of department and company objectives.
**Requirements:
- High School diploma or equivalent or relevant work experience.
- Ability to produce quality and professional written correspondence with customers.
- Ability to demonstrate and perform basic math.
- Customer service orientation.
- Intermediate PC knowledge, working knowledge of Windows operating systems, proficient with Microsoft Office, fluent with Internet and mainstream web browsers.
**Estimated Salary:** $17 per hour. The salary is competitive based on industry standards and the location (WFH - Mason, OH). The position offers an initial 3-month contract, with opportunities to convert to full-time employment depending on performance and business need.
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