Customer Service Ambassador

7 days ago


Mason, Ohio, United States Tailored Management Full time

**Job Description:**

We are seeking a Customer Service Representative to provide high-quality, multi-channel support and problem resolution to our customers. As a representative of Tailored Management, you will be the face of our company and play a crucial role in enhancing the overall customer experience.

**Key Responsibilities:

  • Assist customers with service and support issues via telephone, chat, email, social media, and US mail.
  • Resolve problems utilizing department tools, resources, business judgment, and expertise, resulting in increased customer satisfaction and retention.
  • Act as a positive role model by demonstrating continuous performance improvement, solid business skills, and support of department and company objectives.

**Requirements:

  • High School diploma or equivalent or relevant work experience.
  • Ability to produce quality and professional written correspondence with customers.
  • Ability to demonstrate and perform basic math.
  • Customer service orientation.
  • Intermediate PC knowledge, working knowledge of Windows operating systems, proficient with Microsoft Office, fluent with Internet and mainstream web browsers.

**Estimated Salary:** $17 per hour. The salary is competitive based on industry standards and the location (WFH - Mason, OH). The position offers an initial 3-month contract, with opportunities to convert to full-time employment depending on performance and business need.



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