Customer Experience Director

1 week ago


Mason, Ohio, United States Bri Bosch - State Farm Agent Full time

Job Summary

We are seeking a skilled Customer Service Manager to join our team at Bri Bosch - State Farm Agent. As a key member of our agency, you will be responsible for delivering exceptional client experiences that drive business growth and customer satisfaction.

About the Role

This is an hourly pay or salary plus commission/bonus opportunity with growth potential/Opportunity for advancement within my office. The successful candidate will have excellent communication skills to assist customers and coordinate with other agency team members, as well as being proactive in problem-solving.

Key Responsibilities

  • Establish customer relationships and follow up with customers as needed.
  • Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Requirements

  • Dedicated to customer service.
  • Able to effectively relate to a customer, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and coordinate with other agency team members.
  • Proactive in problem-solving.

Benefits

  • Hourly pay or salary plus commission/bonus.
  • Growth potential/Opportunity for advancement within my office.
  • Paid time off (vacation and personal/sick days).
  • Valuable career-building experience.
  • IRA Match.

Estimated Salary: $45,000 - $60,000 per year, depending on experience and location.



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