Blood Donor Care Specialist

4 days ago

Williamsville, Illinois, United States ConnectLife Full time
Job Summary

As a Blood Donor Care Specialist at ConnectLife, you will play a vital role in ensuring the success of our blood drives and the well-being of our donors. Your primary responsibility will be to provide exceptional customer service to blood donors, making them feel welcome and appreciated for their donation.

Key Responsibilities
  • Greets and provides outstanding customer service to blood donors, making all feel welcome and appreciated for their donation.
  • Completes donor registration process for new and returning donors.
  • Assesses donor for adequate venipuncture site, prepares site, and performs phlebotomy per ConnectLife SOP in order to ensure aseptic collection and promote donor comfort.
  • Manages multiple donors during phlebotomy, programs double red cell collection machine, and performs troubleshooting as needed during automated collection procedure.
  • Performs preventative maintenance, machine set-up, and daily cleaning of automated collection device, notifies supervisor if machine service is needed.
  • Works collaboratively with assigned teams to assure set up will promote effective donor flow through all steps of the donation process, eliminating delays and bottlenecks where possible.
  • Performs physical assessment to include blood pressure, pulse, temperature, and finger stick for hemoglobin determination, determines donor suitability based on the findings.
  • Reviews donor questionnaire or donor history card for completions and reviews donor's medical history as needed in order to determine eligibility to donate, completes documentation as required.
  • Explains the blood donation process, answers donor questions, and obtains donor consent for donation, explains reason for blood donation deferral where appropriate.
  • Administers care and post-donation care to draw site, provides post-donation instruction to donor, confirms donor is feeling well after donation, and directs/assists donor to refreshment area.
  • Appropriately handles donor adverse reactions as necessary.
  • For mobile drives, assists in loading of drive supplies and unloading of supplies at drive site, sets up registration/screening/draw/refreshment areas, takes into consideration traffic patterns and donor flow, performs break down at the end of drive, assists in loading of drive supplies at drive site, and unloading of supplies at the staging site.
  • Processes blood units as required, accounts for all units, tubes, and appropriate paperwork in preparation for scheduled pick-up.
  • Assists with stocking of mobile drive cases/bus/fixed site workstations as needed to ensure the availability of all materials needed to complete screening and draw of donors.
  • Follows all standard operating procedures and observes current Good Manufacturing Practices (cGMPs) in accordance with and NYSDOH regulatory requirements.
  • Acts as preceptor as needed.
What We Offer

At ConnectLife, we offer a comprehensive benefits package, including health, dental, vision, and life insurance, paid vacation and sick time on an accrual basis, 401(k) after a year of service with 3% contribution by employer, mileage reimbursement, and additional incentive pay for successful collections and competencies.

We are committed to providing a safe and healthy work environment for our employees and donors. If you are passionate about providing exceptional customer service and making a difference in the lives of others, we encourage you to apply for this exciting opportunity.

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