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Service Manager

4 weeks ago

Manhattan, Kansas, United States U.S. Engineering Full time
Job Title: Service Manager

U.S. Engineering is a leading provider of mechanical construction services, and we are seeking a highly skilled Service Manager to join our team. As a Service Manager, you will be responsible for optimizing and managing day-to-day service operations, account management, and project management to drive profitability and ensure customer retention.

Key Responsibilities:
  • Lead and manage a team of service technicians, including recruitment, performance management, talent development, and succession planning.
  • Build and maintain strong relationships with key clients and strategic customers to effectively serve as an escalation point in resolving client complaints and to expand business opportunities.
  • Partner with regional General Managers for budgeting, forecasting, overhead management, profit management, and contract negotiation.
  • Provide CSST support for conflicts with scheduling service technicians to perform T&M service, preventive maintenance, repairs, and project work.
  • Maintain an appropriate mix of labor and monthly labor forecast, with consideration of skill levels and labor costs, and work with the team to balance staffing workloads, budgeting, and schedules to maintain productivity and profitability goals.
  • Collaborate with other regional Service Managers and leaders to maintain operational constancy and optimum use of equipment, facilities, and personnel.
  • Responsible for enforcing the company's safety program and policies and guarantees the compliance of operations personnel with administrative policies, procedures, safety rules, and other regulations to ensure a safe working environment.
  • Approves requisitions for tools, equipment, materials, supplies, and vehicle repairs within the limits of the operations department budget.
Requirements:
  • Bachelor's degree in engineering or construction science management is strongly preferred. An equivalent combination of field and leadership experience will be considered.
  • 10 years of experience in mechanical construction, with a minimum of 5 years managing operations in a business unit, preferably a mechanical service division.
  • Proven track record of building and leading high-performing teams that can work cross-functionally while driving strategic direction.
Knowledge, Skills, and Abilities:
  • Extensive knowledge of mechanical service industry practices, processes, and standards.
  • Excellent leadership and communication skills, with a proven ability to foster effective professional relationships, both internally and externally.
  • Superior time management skills and organizational skills, with the ability to take a collaborative approach to identifying and solving problems.
  • Ability to influence, present, and articulate messages to target audiences who may possess varying levels of technical knowledge.
  • Ability to build and develop high-performance teams through innovative and effective management techniques.
  • Ability to identify and research potential opportunities, assist with procurement strategies, and leverage knowledge gained during the pre-award process to win proposal competitions.
  • Strong organizational and time management skills, complemented by strategic and innovative thinking to lead and manage change efforts.
  • Customer focus, dedicated to meeting the expectations of internal and external customers by gaining their trust and delivering results.
  • Understanding of all aspects of union craft agreements, jurisdiction, negotiations, etc.
  • Proven ability to effectively manage a team to achieve results, despite multiple and changing priorities.
Physical and/or Travel Demands:
  • Frequent sitting, use of keyboard/monitor, use of 10-key, and use of telephone.
  • Occasional, infrequent travel to regional offices may be required.
Benefits and Compensation:
  • The range for this position has been established at $115,360 to $162,946 per year and is U.S. Engineering's good faith and reasonable estimate at the time of the posting.
  • Your total compensation will go beyond the number on your paycheck. Team members are eligible for a year-end bonus based on company and/or individual performance as well as paid time off.
  • An industry-leading benefits package, including health, dental, and vision plans, matching retirement contributions, and matching 529 contributions, all add to your bottom line.