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Executive Director
2 months ago
Job Summary
The Executive Director will be responsible for overseeing all operational aspects of the business, ensuring that the highest level of quality service is maintained at all times. This individual will be the central point of contact for the Restaurant and will be responsible for clearly distilling information and communicating to staff and Director of Operations.
Key Responsibilities
- Operations Management: Oversee the day-to-day operations of the Restaurant, ensuring that all aspects of the business are running smoothly and efficiently.
- Manage, Lead and Mentor: Manage and lead a team of managers and staff, providing guidance and support to ensure that they are equipped to perform their duties effectively.
- Service Quality: Ensure that service is maintained at the highest level of quality, through proper execution of the sequence of service.
- Business and Marketing Objectives: Maintain overall vision and ensure that business and marketing objectives are met.
- Risk Management: Develop and implement risk management and mitigation strategies to minimize potential risks to the business.
- Represent the Company: Represent the company in investigating, answering, and settling grievances.
- Corporate Mandates: Maintain all corporate mandates and ensure that they are implemented effectively.
- Reporting: Update and track daily reports to ensure that the business is running efficiently and effectively.
Staffing and Team Development
- Staffing Requirements: Analyze staffing requirements and develop iteration plans to ensure that the business has the necessary staff to meet its needs.
- Recruitment: Interview, screen, and recruit job applicants to ensure that the business has the best possible candidates.
- Training and Development: Coach, train, and develop management and hourly staff to ensure that they have the necessary skills and knowledge to perform their duties effectively.
- Team Performance: Manage regular review of performance for management and hourly staff within the Performance Management guidelines.
Fiscal Responsibility
- Monitoring Activities: Monitor activities and expenses to ensure that the business is running efficiently and effectively.
- Sales Forecasts: Set and monitor sales forecasts and profitability reports to ensure that the business is meeting its financial objectives.
- Communication: Keep Director of Operations informed of sales and key issues.
- Sales Growth: Increase sales through marketing, networking, and incentives for staff to raise guest check average.
- Budget Management: Maintain budgeted revenues, cost of sales (COS), labor, supplies, and operating cash flow (OCF). Review monthly profit and loss statement and act on all variances.
Qualifications/Primary Job Requirements
- Minimum 8 years professional hospitality experience; ideally of projects exceeding $10 million.
- Food and Safety training (OSHA preferred).
- Excellent management, delegation, and presentation skills.
- Strong influence, interpersonal, verbal, and written communication, problem-solving, and creative solution generation skills.
- General business acumen.
- Expert knowledge of all Restaurant computer systems (e.g., MICROS, Squirrel, and Aloha).
- Finds problem areas, develops solutions, and gets the job done.
