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Customer Service Representative

2 months ago

Lacey, Washington, United States Waste Connections Full time
Job Summary

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Waste Connections. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, resolving issues, and promoting our services.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions to meet their needs.
  • Service Delivery: Coordinate with internal teams to ensure timely and efficient delivery of services to our clients.
  • Communication: Develop and maintain strong relationships with customers, colleagues, and other stakeholders through effective communication and interpersonal skills.
  • Problem-Solving: Analyze and resolve complex customer issues, using sound judgment and problem-solving skills.
  • Process Improvement: Identify opportunities for process improvements and implement changes to enhance customer satisfaction and service delivery.
Requirements
  • Education: High school diploma or equivalent required; degree in a related field preferred.
  • Experience: 2+ years of customer service experience, preferably in a fast-paced environment.
  • Skills: Excellent communication, problem-solving, and interpersonal skills; proficiency in MS Word, Excel, and email; ability to work in a team environment.
What We Offer
  • Competitive Compensation: Competitive hourly rate and opportunities for wage increases.
  • Benefits: Comprehensive benefits package, including medical, dental, vision, and 401(k) retirement plan.
  • Professional Development: Opportunities for career growth and professional development in a dynamic and supportive environment.