Medical Customer Service Representative
2 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Medical Customer Service Representative. As a key member of our plasma center operations team, you will play a critical role in ensuring the safety and satisfaction of our donors.
Key Responsibilities- Answer phone calls and greet donors in a friendly and professional manner
- Screen new and repeat donors, taking and recording vital signs and finger stick results
- Use our Donor Information System to prepare donor charts, maintain accurate records, and coordinate donor compensation
- Identify operational opportunities for continuous improvement and initiate changes to center processes using company-approved procedures
- Work a variety of shifts, including Saturdays and Sundays, and holidays
- High school diploma or equivalent
- Ability to walk and/or stand for the entire work shift
- Will work evenings, weekends, and holidays
- Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees
- Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
- Fine motor coordination, depth perception, and ability to hear equipment from a distance
- Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear
- 1 or more years minimum experience working in a customer or patient-facing role is helpful
BioLife Plasma Services is a patient-focused company that is committed to providing better health and a brighter future to people around the world. We are a global leader in the plasma industry and are dedicated to making a positive impact on the lives of our donors, employees, and customers.
BenefitsWe offer a competitive starting hourly wage of $18.00, as well as a range of benefits, including medical, dental, and vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits.
Equal Employment OpportunityBioLife Plasma Services is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a diverse and inclusive workplace that reflects the communities we serve.
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