Medical Customer Service Representative

2 days ago

Lacey, Washington, United States Biolife Plasma Services Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Medical Customer Service Representative. As a key member of our plasma center operations team, you will play a critical role in ensuring the safety and satisfaction of our donors.

Key Responsibilities
  • Answer phone calls and greet donors in a friendly and professional manner
  • Screen new and repeat donors, taking and recording vital signs and finger stick results
  • Use our Donor Information System to prepare donor charts, maintain accurate records, and coordinate donor compensation
  • Identify operational opportunities for continuous improvement and initiate changes to center processes using company-approved procedures
  • Work a variety of shifts, including Saturdays and Sundays, and holidays
Requirements
  • High school diploma or equivalent
  • Ability to walk and/or stand for the entire work shift
  • Will work evenings, weekends, and holidays
  • Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees
  • Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
  • Fine motor coordination, depth perception, and ability to hear equipment from a distance
  • Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear
  • 1 or more years minimum experience working in a customer or patient-facing role is helpful
About Us

BioLife Plasma Services is a patient-focused company that is committed to providing better health and a brighter future to people around the world. We are a global leader in the plasma industry and are dedicated to making a positive impact on the lives of our donors, employees, and customers.

Benefits

We offer a competitive starting hourly wage of $18.00, as well as a range of benefits, including medical, dental, and vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits.

Equal Employment Opportunity

BioLife Plasma Services is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a diverse and inclusive workplace that reflects the communities we serve.

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