Bank Operations Manager

7 days ago


Houston, Texas, United States BankTalent HQ Full time
Job Summary:
At BankTalent HQ, we're looking for a highly skilled Branch Service Manager to oversee the operations of our Heights-Taylor Banking Center in Houston, TX. As a key member of our team, you will be responsible for managing banking center service, operations, and sales functions to achieve strategic goals. This is an exciting opportunity to work with a dynamic team and contribute to delivering exceptional customer service.

About Us:
Our company values people and culture at its heart. We strive to create value for our customers, communities, employees, and shareholders. With a strong focus on diversity and inclusion, we aim to build a diverse and inclusive team with varied cultures, backgrounds, and experiences.

Key Responsibilities:
  • Manage the banking center's day-to-day operations, ensuring seamless delivery of services.
  • Supervise and train staff members to maintain high levels of customer satisfaction.
  • Liaise with senior management to align operational objectives with business strategies.
  • Collaborate with cross-functional teams to identify and resolve issues affecting branch performance.
  • Conduct regular performance evaluations and provide constructive feedback to staff members.
  • Maintain accurate records of production or sales metrics for employee performance evaluation purposes.

Requirements:
To succeed in this role, you'll need:
  • A minimum of 5 years' experience in banking or financial services, preferably in a supervisory or managerial capacity.
  • Prior experience in managing lending processes, loan origination, and documentation is essential.
  • Excellent leadership skills, including ability to motivate and develop a team.
  • Strong communication and interpersonal skills for effective collaboration with clients, colleagues, and senior management.
  • Ability to multitask, prioritize tasks, and work effectively under pressure in a fast-paced environment.

Benefits:
At BankTalent HQ, we offer a comprehensive compensation package, including:
  • $85,000 annual salary (plus bonus potential)
  • Medical, Dental, and Vision Insurance from Day One
  • Life and Disability Insurance, Paid Parental Leave, and Adoption Assistance
  • Health Savings (HSA), Flexible Spending (FSA), and Dependent Care Accounts
  • Paid Training, PTO, and 11 Paid Federal Holidays
  • 401(k) plan with Company Match and Profit Sharing
  • Mental Health Benefits, including coaching and therapy sessions
  • Tuition Reimbursement for qualifying employees


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