Sales Associate

3 weeks ago


Old Saybrook, Connecticut, United States West Marine Full time
Job Summary

We are seeking a highly skilled Sales Associate to join our team at West Marine. As a Sales Associate, you will be responsible for providing exceptional customer service and product knowledge to our customers. You will be the face of our company, and your ability to engage with customers and recommend products will be crucial to their shopping experience.

Key Responsibilities
  • Greet and receive customers in a welcoming manner
  • Respond to customers' questions and provide product knowledge
  • Drive sales through engagement of customers and suggestive selling
  • Help customers select the proper product and direct them to the aisle or location
  • Inform customers about services available and assess their needs
  • Assist customers with drop ship or special order purchases
  • Provide outstanding customer service and resolve any issues that may arise
  • Alert management to potential security or loss prevention issues
  • Assist with inventory, including receiving and stocking merchandise
  • Process let downs as needed
  • Ensure all product locations are front, faced, and replenished with available overstock
  • Keep aisle and sales floor neat, clean, and organized
  • Remove any hazards or obstacles that may impede walking the aisles or sales floor
  • Understand buy online and pick up in store process
  • Assist with Buy online ship from store process
  • Available to work a flexible schedule based on business needs, including nights, weekends, and some holidays
Requirements
  • Excellent verbal communication skills
  • Excellent active listening skills
  • Excellent sales and customer service skills
  • Extensive knowledge of the merchandise sold
  • Ability to anticipate customer's needs
  • Ability to recommend merchandise to customers
  • Ability to operate or to quickly learn the stores point-of-sale system
Education and Experience
  • High school diploma or equivalent preferred
  • Previous boating and/or retail experience preferred
Physical Requirements
  • Prolonged periods of standing and walking throughout the retail space
  • Must be able to lift up to 40 pounds to shoulder height unassisted

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