Call Center Representative Lead

2 weeks ago


Englewood, Colorado, United States Medix Full time
About the Role:
We are seeking detail-oriented and patient-focused individuals to join our team as Call Center Representatives. In this role, you will be on the phone throughout your shift, assisting patients with insurance verification, setting up new therapies, and addressing prescription refills. This position offers an excellent opportunity for contract-to-hire employment in a growing healthcare environment.

**Responsibilities:**
  • Patient Assistance: Handle inbound calls, vet patient needs, and provide excellent customer service.
  • Collaboration: Work closely with our outbound group to follow up on patient inquiries, including refills and new therapy setups.
  • Data Entry: Collect and input patient insurance information, ensuring accuracy and compliance.
**What We Offer:**
  • A fully on-site work environment with a team structure, collaborating with 12 colleagues and ongoing expansion to support additional branches.
  • Overtime opportunities may become available once hired as a permanent employee.


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