Dental Call Center Specialist

1 week ago


Englewood, Colorado, United States Renew Smiles Full time

About Us:

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Renew Smiles is a patient-driven dental healthcare provider focused on providing affordable, high-quality dental implants. We are committed to delivering exceptional patient care and creating a positive work environment for our employees.

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Job Description:

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As a Dental Call Center Specialist, you will be responsible for interacting with patients over the phone, answering their questions, and addressing their concerns. You will also be responsible for qualifying candidates and converting them into consultations using a soft sale approach.

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Responsibilities:

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  • Answer incoming calls from potential patients and follow up on warm leads
  • Qualify candidates and convert them into consultations using a soft sale approach
  • Document all call information correctly and efficiently into CRM tracking software
  • Maintain confidentiality when dealing with private health information
  • Maintain a full understanding of Renew treatment options, scripting, and process entry
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Requirements:

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  • A warm, friendly, and compassionate personality with a pleasant phone demeanor
  • Strong background in sales/customer service preferred
  • Excellent time management and organizational skills with the ability to work in a fast-paced environment
  • Experience with Microsoft Suite
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What We Offer:

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  • $21/hour salary
  • Paid time off - 2 weeks (increases with additional years of employment)
  • Insurance (eligible 1st of the month following date of hire)
  • Health and flexible spending accounts, 401(K), and employee assistance program
  • Fully paid training program
  • Hybrid work schedule


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