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Benefits Operations Head

2 months ago

Tampa, Florida, United States Citigroup Full time
Job Summary

The Benefits Operations Head is a critical role within the Total Rewards organization, responsible for delivering benefits administration operations across 90+ countries. This position requires strong leadership and management skills, as well as expertise in benefits administration and operations.

Key Responsibilities
  • Process Management, Validation and Control
    • Manage the operational delivery of benefit administration items, including EIB (Payroll deduction) file creation and uploading, employment status change reporting, population reconciliation, data entry, and monitoring of allowances.
    • Ensure proper payment to all third-parties by processing benefit vendor invoicing and purchase order creation.
    • Manage team on the successful delivery of time and absence tasks related to returning employees to work, supporting operations work related to time tracking systems, and any leave program calculations when necessary.
  • Process Governance and Compliance
    • Ensure all activities and processes are fully documented and standardized, where applicable, across all geographies.
    • Ensure Total Rewards benefits operational processes consistently meet the committed service standards (completeness, timeliness, accuracy).
    • Work closely with Total Rewards governance team to ensure controls are in place and/or created across all processes and countries, where applicable.
  • Operational Excellence and Improvement
    • Optimize the benefits operations operating model; Identify and assess end-to-end work streams across all geographies that can be automated and centralized to realize efficiencies and streamline resources.
    • Identify processes where there can be cross-training opportunities or where there is ability to automate.
    • Work closely with the strategy and delivery teams to identify outsourcing opportunities.
  • Leadership and Management
    • Provide Leadership and Management direction for the Benefits Operations Organization globally.
    • Management and delivery against all goals, including performance metrics, productivity commitments and financial plans.
    • Identify opportunities for and drive improvement in control processes, delivery practices and systems.
Requirements
  • 10+ years of experience in Benefits Administration and/or Operations.
  • Preferably experience in multi-country benefits environments.
  • Strong knowledge of payroll processing as it relates to benefits operation preferred.
  • People management and leadership skills.
  • Strong analytical and problem-solving skills - facilitation, negotiation and influencing skills.
  • Process analysis skills through the use of controls and metrics.
  • Excellent communication skills to deal with multiple stakeholders, at various levels internally and externally to Citi.
  • English speaking necessary; fluent Spanish or other language preferred.
  • Ability to manage large team across multiple countries and multiple time-zones.
  • Demonstrates drive, integrity, good judgment, adaptability, creativity, agility/flexibility, self-awareness, and ability to multi-task and prioritize.
  • HR/Benefits BPO experience is also desirable.