Student Placement Consultant

2 weeks ago


Bethesda, Maryland, United States PrepMatters Full time

Are you passionate about delivering exceptional client support?

Do you thrive on empowering students to achieve their goals?

We invite you to explore this opportunity

PrepMatters, Inc. stands as the leading provider in the Washington metro area for personalized test preparation and educational guidance. We are seeking dedicated professionals to join our team as full-time Student Placement Consultants. This role operates Monday through Friday, 9:00 a.m. to 5:30 p.m. This position is fully remote and comes with a comprehensive benefits package including medical, dental, vision insurance, paid sick leave, paid time off, paid holidays, employer-paid life insurance and disability, SIMPLE IRA with employer match, and an Employee Assistance Program. Initial onboarding will be conducted in person.

Key Responsibilities:

  • Engage with prospective clients through in-person or phone consultations, identifying their needs and matching them with suitable tutors or educational counselors.
  • Convert inquiries into successful placements by advising families on PrepMatters services tailored to their student's academic requirements.
  • Collaborate closely with families and tutors to ensure optimal placement outcomes.
  • Deliver high-quality, concierge-style customer service, addressing any questions or concerns regarding our services.
  • Foster ongoing, trusting relationships with families to support their educational journey.

Ideal Candidate Profile:

  • Minimum of 2 years of proven sales experience.
  • At least 2 years of demonstrated customer service experience.
  • Strong verbal and written communication skills in English.
  • Ability to take initiative and confidently manage customer inquiries.
  • Exceptional organizational skills with a keen attention to detail.
  • Capability to articulate complex ideas clearly in written form.
  • Proficient in technology and Microsoft Office applications.
  • A four-year college degree is required.

Your Attributes: You are a professional with outstanding communication abilities, adept at engaging clients to resolve inquiries. Dependable and committed, you excel in a fast-paced environment while maintaining a professional demeanor. You possess a natural talent for interacting with individuals and convey warmth and professionalism. Your tech-savvy nature allows you to navigate Microsoft Outlook, Word, and Excel with ease. At PrepMatters, we strive to provide every client with personalized, excellent service delivered with a touch of enthusiasm.

Compensation: $50,000-$60,000, depending on experience.

Application Process: To be considered for this position, please submit a resume and cover letter. Due to the high volume of applications, we are unable to respond personally to each submission. All candidates selected for further consideration will be contacted by phone. PrepMatters is an equal opportunity employer.

Job Type: Full-time, Remote



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