Automotive Service Director

2 days ago

Campbell, California, United States Stress Free Auto Care Full time
Stress-Free Auto Care: Redefining Automotive Service

We're a rapidly expanding company with a mission to make auto care a stress-free, trustworthy experience for everyone. As an Automotive Service Director, you'll play a pivotal role in shaping the future of our industry.

Job Overview

As a modern, tech-enabled shop, we're seeking an energetic and positive-minded leader who can prioritize guest satisfaction above all else. Our ideal candidate is a seasoned professional with experience in managing auto mechanic shops and a passion for delivering exceptional service.

Responsibilities
  • Oversee daily operations, including scheduling, workflow management, and quality control.
  • Ensure efficient use of resources and high standards of service delivery.
  • Implement and enforce safety protocols and industry regulations.
  • Foster a positive work environment through ongoing coaching opportunities.
  • Uphold a customer-centric approach by ensuring prompt and courteous service.
  • Address customer concerns and complaints through effective communication.
  • Maintain strong relationships with customers to enhance loyalty and satisfaction.
  • Stay updated with industry trends, technological advancements, and market developments.
  • Maintain accurate records of operations, financial transactions, and employee activities.
  • Prepare regular reports for management regarding shop performance and key metrics.
  • Ensure compliance with all legal and regulatory requirements.
Qualifications
  • Proven experience as a General Manager or similar role in an auto mechanic shop.
  • Efficient in Digital Visual Inspections and Procedures.
  • Experience with Autoflow or similar platform, preferred but not required.
  • Strong leadership and managerial skills with the ability to motivate a team.
  • Solid understanding of automotive systems, repair techniques, and industry standards.
  • Solid understanding of financial management and budgeting.
  • Ability to multitask, prioritize, and manage time effectively.
  • Degree in Business Administration, Automotive Technology, or similar technical college.
Physical Requirements
  • Occasionally lift and/or move over 50 pounds.
  • Ability to work with tools lifted above their head.
  • Work in tight spaces as dictated by the vehicle's needed repair.
  • Have the needed dexterity in order to efficiently use hand-tools.
  • Walk/stand for the majority of the workday.
  • Drive manual transmission vehicles.
  • Keeping a brisk work pace in a high-volume environment.
  • Efficiently navigate a computer.

Ready to elevate your career? If you're interested in joining a supportive team that values your skills and dedication, we'd love to hear from you.

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