Fine Jewelry CSR

6 days ago


Boynton Beach, Florida, United States Brilliance Full time

About the Job:

We are seeking an enthusiastic and customer-focused individual to join our team as a Customer Service Representative at Brilliance.com, a top online retailer specializing in diamonds, engagement rings, and fine jewelry.

Job Overview:

  • Responsible for handling customer calls with professionalism and focus on solutions.
  • Provide knowledgeable support for luxury products.
  • Utilize CRM tools to manage customer interactions efficiently.
  • Collaborate using Slack and GSuite for smooth internal communication.

Responsibilities:

  • Deliver exceptional customer service and ensure customer satisfaction.
  • Resolve customer inquiries effectively using strong problem-solving skills.
  • Manage and log customer interactions using CRM systems.
  • Foster a positive and professional work environment through effective communication and collaboration.

Requirements:

  • Prior experience in customer service or call center environments, preferably handling luxury or high-end products.
  • Excellent verbal communication skills, with professionalism and empathy in handling calls.
  • Familiarity with CRM systems and ability to manage customer interactions effectively.

What We Offer:

  • Competitive salary range of $35,000 - $50,000 per year, based on experience and qualifications.
  • Job stability: Over 35 years of market success, offering long-term security.
  • Work with a luxury brand that values customers - 3,000+ 5-Star Reviews on Trustpilot.
  • Be part of a growing, innovative company in the fine jewelry industry.

Work-Life Balance:

  • Monday-Friday schedule, with weekends off.
  • Full-time position with a day shift schedule.
  • 5 paid vacation days after one year of employment.
  • Paid legal holidays (that fall on business days): New Year's, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas, etc.
  • 401K eligibility after six months of employment.
  • Access to health insurance with company contribution.

Compensation Package: Competitive salary range of $35,000 - $50,000 per year.



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