Customer Service Ambassador

1 week ago


Boynton Beach, Florida, United States Brilliance Full time
Unlock Your Potential with Brilliance

As a Customer Service Representative at Brilliance.com, you will play a vital role in delivering exceptional customer experiences. Our company is built on a foundation of excellence, and we're seeking enthusiastic individuals who share our passion for helping others.

We value our customers above all else, and we're proud to have an average rating of 4.9 across over 3,000 reviews. As a CSR, you will be the face of our company, handling customer calls with professionalism and a focus on solutions. You will provide knowledgeable support for luxury products, utilize CRM tools to manage customer interactions efficiently, and collaborate using Slack and GSuite for seamless internal communication.

To succeed in this role, you'll need to possess excellent written and spoken English skills, as well as enthusiasm and care for delivering outstanding customer service. Familiarity with CRM systems, Slack, and GSuite is a plus, but not required. We offer a competitive compensation package, including a salary range of $35,000.00 - $50,000.00 per year.

In addition to a stable job, we offer opportunities for skill development and career advancement. You will work Monday through Friday, with weekends off, and enjoy 5 paid vacation days after one year of employment. We also offer paid legal holidays, 401K eligibility after six months, and access to health insurance with a company contribution.

Why choose us?
  • We've been a top online retailer for over 35 years, specializing in diamonds, engagement rings, and fine jewelry.
  • We pride ourselves on having thousands of 5-star reviews and an average rating of 4.9.
  • We're a growing, innovative company in the fine jewelry industry, offering competitive opportunities for skill development and career advancement.


Join our team and discover the rewards of working for a company that values its customers and people.

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