Internet Sales Associate

2 weeks ago

St Augustine, Florida, United States Hanania Auto Group Full time
Job Title: Internet Sales Associate

At Hanania Auto Group, we are seeking a highly motivated and customer-focused Internet Sales Associate to join our team. As an Internet Sales Associate, you will be responsible for handling all guest inquiries, connecting with prospective customers, and providing exceptional customer service.

Key Responsibilities:
  • Handle all guest inquiries with a focus on 100% guest satisfaction.
  • Connect with prospective customers via phone and email to set and confirm appointments, following up on no-show customers.
  • Utilize a prospect development system through Elead CRM.
  • Maintain an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
  • Transfer online leads to a closing sale seamlessly.
  • Partner with Internet Sales Manager and Management Team to provide near-real-time quotes to customer inquiries.
  • Build a working knowledge of the terminology of the automobile business and keep abreast of technological changes in the product.
  • Demonstrate behaviors consistent with the Company's Vision, Mission, and Values in all interactions with customers, co-workers, and suppliers.
  • Understand automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models; inspecting automobiles.
  • Develop buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions.
  • Qualify buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport.
  • Demonstrate automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services.
  • Close sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collects payment; delivers automobile.
  • Forecast goals at the beginning of each month.
  • Understand the dealership's inventory daily.
  • Prospect on a day-to-day basis by phone, mail, and person to person - maintain a prospect development system.
  • Maintain an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
  • Deliver vehicles to customers.
  • Ensure the customer understands the vehicle's operating features, warranty, and paperwork.
  • Demonstrate an understanding that business is built on excellent customer satisfaction and being devoted to guaranteeing customer satisfaction.
Requirements:
  • Comfortable with large phone call volume and email volume.
  • Superior customer service.
  • Strong communication skills and work ethic.
  • Commitment to continuous improvement.
  • Ability to work independently and/or as part of a team in a fast-paced environment.
  • Strong organizational, relationship-building, and time management skills.
  • Professional Appearance and Demeanor.
  • Must be able to pass pre-employment screen (background & hair follicle drug test).
Education and Experience:
  • High School Diploma or GED equivalence.
  • 3+ years of experience in a sales role at a dealership.

Hanania Auto Group is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

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