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Customer Service Representative

2 months ago

Canton, New York, United States Community Financial System, Inc. Full time
Job Summary

Community Financial System, Inc. is seeking a highly skilled Customer Care Center Specialist to join our team. As a key member of our Customer Care Center, you will be responsible for providing exceptional customer service and support to our customers.

Key Responsibilities
  • Customer Service: Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Technical Support: Provide technical assistance and support to customers and branches for all Customer Care Center products and services.
  • Product Knowledge: Maintain a thorough understanding of our products and services to effectively assist customers.
  • Communication: Develop and maintain effective communication skills to interact with customers, colleagues, and management.
  • Problem-Solving: Analyze and resolve customer issues in a fair and timely manner.
Requirements
  • Education: High school diploma or equivalent required; associate's or bachelor's degree in business, finance, or a related field preferred.
  • Experience: 1-2 years of customer service or banking experience preferred.
  • Skills: Excellent communication and problem-solving skills; ability to work in a fast-paced environment; proficiency in Microsoft Office and other software applications.
Benefits
  • Competitive Salary: $18.25-$24.71 per hour.
  • Benefits Package: Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) plan, and paid time off.
  • Professional Development: Opportunities for professional growth and development, including training and education programs.