Business Systems Analyst

3 weeks ago

Seattle, Washington, United States ExtraHop Networks Full time

About the Role

We are seeking a highly skilled Business Systems Analyst to join our ExtraHop Networks team. As a Business Systems Analyst, you will play a critical role in designing and implementing solutions for our entire organization, leveraging a full spectrum of business applications, including Salesforce.

Key Responsibilities

  • Engage with stakeholders to perform detailed analysis of business and technical requirements, and translate them into solutions.
  • Manage and maintain a portfolio of SaaS applications and recommend new technology when needed to meet business goals.
  • Partner with developers and admins to design, build, test, deploy, and document solutions using standard functionality and custom development.
  • Support our internal customers by triaging and working tickets related to supported business applications.
  • Stay current with the periodic feature release announcements of supported applications and leverage any new capabilities as applicable.
  • Be part of an agile scrum team and participate in planning, documentation, execution, testing, and launch of projects.
  • Develop and maintain comprehensive project documentation, including business process models, use cases, and test plans.

Requirements

  • Bachelor's degree in Business Administration, Computer Science, or equivalent experience.
  • 2+ years of experience in an analyst role (Business Systems Analyst, Sales Analyst, etc.).
  • Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users.
  • Strong technical knowledge of Salesforce data structure; understanding of how to leverage Salesforce functionality to meet complex process and reporting requirements.
  • Detail-oriented with strong data management skills including experience using Excel and Data Loader.
  • Understanding of Salesforce CPQ and its processes.
  • Partner Community experience a Plus (Salesforce, Allbound).
  • Experience with Sales processes (pipeline management, territory management, forecasting).

Preferred Qualifications

  • Salesforce Administrator or Platform App Builder Certification.
  • 2+ years experience as a Salesforce Administrator.
  • Familiarity with agile software delivery methodologies and working as part of an agile team.

About ExtraHop Networks

ExtraHop Networks is the cybersecurity partner enterprises trust to reveal the unknown and unmask the attack. Our Reveal(x) 360 platform is the only network detection and response solution delivering the 360-degree visibility needed to see everything on the network. When organizations have full network transparency with ExtraHop, they can see more, know more, and stop more cyberattacks.

What We Offer

  • Health, Dental, and Vision Benefits.
  • Flexible PTO, Sick Time Prorated Based on Date of Hire, and All Federal Holidays (US Only) + 3 Days of Paid Volunteer Time.
  • FSA and Dependent Care Accounts + EAP, where applicable.
  • Educational Reimbursement.
  • 401k with Employer Match or Pension where applicable.
  • Hybrid and Remote Work Model.

Our Culture

We are intentional about our culture, diversity, and inclusion, and we welcome everyone to come ready to participate in contributing to this truly unique environment. At ExtraHop, we believe that the best products, services, and companies are built by strong teams that include a diversity of backgrounds, perspectives, ideas, and experiences. We are committed to supporting and enabling growth and opportunity for every employee at every level. This is the foundation of our success.

Equal Employment Opportunity

Employment is determined based upon capabilities and qualifications without discrimination on the basis of race, color, religion, sex, gender identification and expression, marital status, military status, pregnancy (including but not limited to potential pregnancy and pregnancy-related conditions), sexual orientation, age, national origin, ancestry, citizenship or immigration status, disability, genetic information, or any other protected class as established by law.

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