Bilingual Customer Service Representative

5 days ago


Buffalo, New York, United States Progressive Staffing LLC Full time

BILINGUAL CUSTOMER SERVICE REPRESENTATIVE (Permanent)
Progressive Staffing LLC is seeking a highly skilled Bilingual Spanish Customer Service Representative to join our team. The ideal candidate will be fluent in English and Spanish, with excellent communication and problem-solving skills.

Responsibilities:

  • Provide exceptional customer service to clients through phone, email, and chat support
  • Resolve customer inquiries and issues in a timely and professional manner
  • Update and maintain customer accounts to ensure accurate and up-to-date information
  • Manage order processing, including gathering and confirming information, processing change orders, and handling sales returns
  • Communicate with customers regarding order status, issue resolution, and other important information
  • Collaborate with internal departments, including Sales, Accounting, and Finance, to ensure seamless customer experiences
  • Ensure timely deliveries and resolve any issues that may arise
  • Follow up with customers to ensure satisfaction and identify areas for improvement
  • Work effectively in a team environment and adapt to changing priorities
  • Participate in special projects to drive business growth and improvement

Requirements:

  • High school diploma or equivalent required
  • Fluency in Spanish (verbal and written) required
  • 1+ years of customer service experience preferred
  • Excellent communication and problem-solving skills
  • Strong computer skills and ability to learn new software
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Relocation not available; candidates must be authorized to work in the United States

Benefits:

  • Competitive hourly rate: $23.00 - $27.00 per hour
  • Excellent benefits package, including health insurance, 401(k) match, and paid time off
  • Opportunities for professional growth and development

Progressive Staffing LLC is an equal opportunity employer.



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