Bilingual Customer Service Representative
5 days ago
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE (Permanent)
Progressive Staffing LLC is seeking a highly skilled Bilingual Spanish Customer Service Representative to join our team. The ideal candidate will be fluent in English and Spanish, with excellent communication and problem-solving skills.
Responsibilities:
- Provide exceptional customer service to clients through phone, email, and chat support
- Resolve customer inquiries and issues in a timely and professional manner
- Update and maintain customer accounts to ensure accurate and up-to-date information
- Manage order processing, including gathering and confirming information, processing change orders, and handling sales returns
- Communicate with customers regarding order status, issue resolution, and other important information
- Collaborate with internal departments, including Sales, Accounting, and Finance, to ensure seamless customer experiences
- Ensure timely deliveries and resolve any issues that may arise
- Follow up with customers to ensure satisfaction and identify areas for improvement
- Work effectively in a team environment and adapt to changing priorities
- Participate in special projects to drive business growth and improvement
Requirements:
- High school diploma or equivalent required
- Fluency in Spanish (verbal and written) required
- 1+ years of customer service experience preferred
- Excellent communication and problem-solving skills
- Strong computer skills and ability to learn new software
- Ability to work in a fast-paced environment and adapt to changing priorities
- Relocation not available; candidates must be authorized to work in the United States
Benefits:
- Competitive hourly rate: $23.00 - $27.00 per hour
- Excellent benefits package, including health insurance, 401(k) match, and paid time off
- Opportunities for professional growth and development
Progressive Staffing LLC is an equal opportunity employer.
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