Feed Industry Customer Service Representative

4 days ago


New York, New York, United States Hansen Agri-PLACEMENT Full time

Job Summary:

Hansen Agri-PLACEMENT is seeking a highly skilled Nutrition Sales Support Specialist to join our team. As a key member of our sales support team, you will play a vital role in providing exceptional customer service and support to our internal and external sales departments.

Key Responsibilities:

  • Assess animal feed requirements and forage quality for customers, providing expert guidance and support.
  • Enter, update, and review formulations from external sales and independent consultants, ensuring accuracy and efficiency.
  • Serve as the primary customer service expert for customer complaints and sales/service issues, resolving problems promptly and professionally.
  • Update weekly pricing and maintain accurate records.
  • Set up new items and customers in Microsoft GP, ensuring seamless integration with our business systems.
  • Process receiving paperwork for incoming bulk and bag ingredients, ensuring timely and accurate processing.
  • Quote customers and consultants as requested, providing competitive pricing and solutions.
  • Assist the internal sales department in research tasks, utilizing Smartlist Reports to drive business insights and growth.
  • Perform additional duties as assigned, contributing to the success of our team and business.

Requirements:

  • High School Diploma or Equivalent
  • Prior experience in customer service (2 years preferred)
  • Prior experience in feed nutrition issues (2 years preferred)
  • Complex math skills required
  • Excellent communication skills
  • Organizational abilities
  • Critical thinking abilities
  • Accountability and integrity
  • Significant analytical ability

Working with Hansen Agri-PLACEMENT:

We are committed to providing a confidential and supportive work environment, where our team members can thrive and grow. If you are a motivated and detail-oriented individual with a passion for the feed industry, we encourage you to apply for this exciting opportunity.



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