Feed Industry Customer Service Representative
4 days ago
Job Summary:
Hansen Agri-PLACEMENT is seeking a highly skilled Nutrition Sales Support Specialist to join our team. As a key member of our sales support team, you will play a vital role in providing exceptional customer service and support to our internal and external sales departments.
Key Responsibilities:
- Assess animal feed requirements and forage quality for customers, providing expert guidance and support.
- Enter, update, and review formulations from external sales and independent consultants, ensuring accuracy and efficiency.
- Serve as the primary customer service expert for customer complaints and sales/service issues, resolving problems promptly and professionally.
- Update weekly pricing and maintain accurate records.
- Set up new items and customers in Microsoft GP, ensuring seamless integration with our business systems.
- Process receiving paperwork for incoming bulk and bag ingredients, ensuring timely and accurate processing.
- Quote customers and consultants as requested, providing competitive pricing and solutions.
- Assist the internal sales department in research tasks, utilizing Smartlist Reports to drive business insights and growth.
- Perform additional duties as assigned, contributing to the success of our team and business.
Requirements:
- High School Diploma or Equivalent
- Prior experience in customer service (2 years preferred)
- Prior experience in feed nutrition issues (2 years preferred)
- Complex math skills required
- Excellent communication skills
- Organizational abilities
- Critical thinking abilities
- Accountability and integrity
- Significant analytical ability
Working with Hansen Agri-PLACEMENT:
We are committed to providing a confidential and supportive work environment, where our team members can thrive and grow. If you are a motivated and detail-oriented individual with a passion for the feed industry, we encourage you to apply for this exciting opportunity.
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