Customer Service Representative

2 weeks ago

New York, New York, United States Kroger Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in our Drug GM department. As a key member of our sales team, you will be responsible for providing exceptional customer service, maintaining a safe and clean environment, and assisting in achieving sales and profit goals.

Key Responsibilities
  • Customer Service
    • Provide a welcoming and inclusive environment for customers, answering questions and making product recommendations.
    • Gain and maintain knowledge of products sold within the department and be able to respond to customer inquiries.
    • Offer product samples and inform customers of special promotions.
  • Store Operations
    • Label, stock, and inventory department merchandise.
    • Report product ordering/shipping discrepancies to the department manager.
    • Display a positive attitude and stay current with present, future, seasonal, and special ads.
  • Safety and Security
    • Reinforce safety programs by complying with safety procedures and identifying unsafe conditions.
    • Practice preventive maintenance by inspecting equipment and notifying management of any issues.
    • Notify management of customer or employee accidents and report any safety risks or issues.
Requirements
  • Ability to handle stressful situations.
  • Effective communication skills.
  • Knowledge of basic math.
About Us

Kroger is a leading grocery retailer with a rich history of innovation and a commitment to feeding the human spirit. We take pride in bringing diverse teams together with a passion for food and people to create amazing experiences for our customers, communities, and each other.

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