Customer Service Team Lead

6 days ago


Walnut Creek, California, United States Fremont Bancorporation Full time
About the Role

Fremont Bank is seeking a highly skilled Lead Teller to join our team in Walnut Creek, CA.

The successful candidate will be responsible for managing cash handling, operational tasks, transaction approvals, customer service, product knowledge, sales, and telemarketing.

The Lead Teller will ensure client satisfaction by implementing Fremont Bank's customer service standards.

The ideal candidate will have 2 years of banking experience, previous cash handling experience, sales and customer service experience in a customer-faced environment, and excellent verbal and written communication skills.

Responsibilities:

  • Manage cash handling and operational tasks.
  • Implement customer service standards.
  • Explain bank policies and procedures.
  • Sell and promote Fremont Bank products and services.
  • Meet sales and referral objectives.
  • Conduct telemarketing and follow-up sales duties.
  • Communicate deposit products effectively.
  • Follow bank policies and procedures.
  • Reconcile cash and transactions daily.
  • Comply with Federal Banking Regulations.
  • Perform operational duties with accuracy and attention to detail.
  • Stay informed of job-related issues and participate in training classes.
  • Maintain a flexible schedule and perform additional duties as assigned.

Estimated Salary: $45,000 - $53,000 per year


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