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Customer Service Representative

2 months ago

Salt Lake, Utah, United States Security National Financial Full time

**Job Summary**

At Security National Financial, we're seeking a highly skilled and customer-focused Customer Service Representative - Mortgage Specialist to join our team. As a key member of our mortgage servicing department, you will play a critical role in ensuring our customers receive exceptional service and support.

**Key Responsibilities**

• Provide top-notch customer service to mortgage customers via phone, email, and in-person interactions

• Respond to customer inquiries and resolve issues in a timely and professional manner

• Collaborate with internal teams to ensure seamless communication and issue resolution

• Process and manage mortgage payments, escrow disbursements, and other financial transactions

• Maintain accurate records and reports to ensure compliance with regulatory requirements

• Participate in ongoing training and professional development to stay up-to-date on industry trends and best practices

**Requirements**

• 1+ year of experience in mortgage servicing or a related field

• Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and prioritize multiple tasks

• Proficiency in Microsoft Office Suite and ability to learn new systems

• Bilingual in Spanish is a plus

**What We Offer**

• Competitive salary and benefits package

• Opportunities for professional growth and development

• Collaborative and dynamic work environment

• Recognition and rewards for outstanding performance