Night Auditor Part-Time

23 hours ago


Des Moines, Iowa, United States Aparium Hotel Group Full time
Job Title: Night Auditor Part-Time About the Role: We are seeking a highly skilled and passionate Night Auditor to join our team at Aparium Hotel Group. As a Night Auditor, you will be responsible for ensuring the accuracy and integrity of our hotel's financial records, while also providing exceptional guest service and creating memorable experiences for our guests. Key Responsibilities: * Demonstrate a passion for delivering exceptional guest service and creating memorable experiences * Own all aspects of a guest's experience from beginning to end, ensuring accurate and thorough reservation details, an inviting arrival, and a seamless departure * Accommodate special requests whenever possible, using sound judgment and discretion * Serve as the tour guide for all hotel experiences, following your intuition to uncover each guest's likes and dislikes * Demonstrate mastery of the hotel's systems to ensure accurate information is input, updated, and utilized to respond through various guest communication channels * Prioritize the guest's satisfaction, adjusting your actions and behaviors to support what the guest needs at any given moment * Display professionalism and discretion throughout all guest interactions, maintaining a consistently calm and engaging presence Requirements: * Minimum of two (2) years of experience in guest/customer service for luxury goods or services * Professional proficiency of the English language in reading, writing, and verbal communication * Valid driver's license and successful completion of Motor Vehicle Report required to assist in parking guest vehicles * Intermediate skills in Microsoft Excel and Word to create spreadsheets or proposals * Ability to lift up to 25 lbs. for handling guest luggage * Ability to push a bell cart with guest luggage that may contain up to 100 lbs. * Ability to work varied shifts, including days, nights, weekends, and holidays About Us: Aparium Hotel Group is a sophisticated hotel brand known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels. We are committed to creating an equitable and inclusive environment, and a sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from, and take pride in who we serve. Equal Opportunity Employer: Aparium Hotel Group is an E-Verify employer and does not discriminate based on disability, veteran status, or on any other basis protected under federal, state, or local laws.

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