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Night Auditor Part-Time Position

2 months ago

Des Moines, Iowa, United States Aparium Hotel Group Full time
Job Title: Night Auditor Part-Time

We are seeking a highly skilled and passionate Night Auditor to join our team at Aparium Hotel Group. As a Night Auditor, you will be responsible for ensuring the highest level of hospitality and professionalism in all guest interactions, handling all aspects of a guest's experience from beginning to end.

Key Responsibilities:
  • Deliver exceptional guest service, handling all interactions with the highest level of hospitality and professionalism.
  • Own all aspects of a guest's experience, ensuring accurate and thorough reservation details, an inviting arrival, recommendation of local experiences, and a seamless departure.
  • Accommodate special requests whenever possible, using sound judgment to ensure a personalized experience for each guest.
  • Serve as the tour guide for all hotel experiences, following your intuition to uncover each guest's likes or dislikes and adding a personalized touch to create a special memory.
  • Demonstrate mastery of the hotel's systems to ensure accurate information is input, updated, and utilized to respond through a variety of guest communication channels.
  • Prioritize the guest's satisfaction, adjusting your actions and behaviors to support what the guest needs at any given moment.
  • Display professionalism and discretion throughout all guest interactions, maintaining a consistently calm and engaging presence.
  • Demonstrate expert knowledge of the position's service standards, procedures, and practices, utilizing this knowledge to independently remedy guest concerns and proactively suggest recommendations to the Guest Service Manager.
  • Collaborate effectively with co-workers and other departments to ensure guest needs are met.
Requirements:
  • Passion for the people, place, and culture of our community.
  • Minimum of two (2) years of experience in guest/customer service for luxury goods or services.
  • Professional proficiency of the English language in reading, writing, and verbal communication.
  • Valid driver's license and successful completion of Motor Vehicle Report required to assist in parking guest vehicles.
  • Intermediate skills in Microsoft Excel and Word to create spreadsheets or proposals.
  • Ability to lift up to 25 lbs. for handling guest luggage.
  • Ability to push a bell cart with guest luggage that may contain up to 100 lbs.
  • Ability to work varying shifts, including days, nights, weekends, and holidays.

Aparium Hotel Group is an Equal Opportunity Employer and celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from, and take pride in who we serve.