Strategic Account Manager
3 weeks ago
PI Physik Instrumente, LP is seeking a highly motivated and experienced Strategic Account Manager - Customer Success to join our team. As a key member of our sales team, you will be responsible for delivering satisfaction for key North American customers.
Key Responsibilities:- Manage the coordination of customer purchase orders, PI sales orders, and production delivery schedules, ensuring all are aligned.
- Get-ahead of delivery changes and statuses to the customer, setting expectations.
- Advocate for company and build an account growth strategy.
- Leverage relationships in engineering, operations, and procurement to secure the company's position for upcoming projects.
- Navigate into additional areas of the account that could utilize PI's products.
- Bachelor's degree in Mechanical Engineering, Business, Marketing, or a related field.
- 5+ years of experience in customer success, account management, ideally supporting manufacturing clients.
- Strong understanding of customer success best practices and methodologies.
- Strong interpersonal and communication skills.
- Ability to build and maintain strong customer relationships.
- Analytical mindset with the ability to leverage data to drive decision-making.
- Proficiency in customer success software and CRM tools.
- Customer-focused with a passion for delivering exceptional customer experiences.
- Strategic thinker with a proactive approach to problem-solving.
- Collaborative and able to work effectively with cross-functional teams.
- Blue Cross Blue Shield of MA PPO medical plan with HSA.
- Dental and vision insurance.
- LTD & Life insurance.
- 401k with a generous company match.
PI Physik Instrumente, LP is an Equal Employment Opportunity Employer/Protected Veterans/Individuals with Disabilities. Employment is dependent on the results of an initial drug test and background check. We are open to reasonable accommodation - please contact us at - for consideration.
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