Customer Support Representative

2 weeks ago

San Jose, California, United States Ultimate Staffing Full time

Join the Ultimate Staffing team as a Customer Support Representative and take the first step in your career in strategic Customer Management. As a key member of our organization, you will play a crucial role in ensuring the smooth operation of our home dialysis program by managing administrative tasks, facilitating communication, and coordinating delivery of orders.


Responsibilities:



  • Project Management: Oversee the implementation of Tablo products for home patients from referral to installation, ensuring a seamless transition and successful setup.
  • Customer Service Excellence: Deliver outstanding service to patients and healthcare organizations, addressing needs with empathy and professionalism.
  • Supply Chain Coordination: Manage recurring supply orders, ensuring uninterrupted treatment resources for home dialysis patients. Resolve issues within the order and delivery process with logistic and carrier partners.
  • Data Management: Maintain accurate data in business systems such as Smartsheet and Salesforce, ensuring visibility and alignment for stakeholders.
  • Communication: Schedule and coordinate home site assessments and installations with patients and conduct regular review meetings with Tablo Program Managers. Identify at risk patients and resolve barriers to implementation through internal escalation.
  • Collaboration: Work closely with cross-functional teams including Sales, Logistics, and Customer Service to guarantee successful product delivery and implementation.
  • Process Improvement: Actively participate in identifying and recommending enhancements to current processes and infrastructure for patient and customer implementations.
  • Administrative Triage: Provide support to the Home Operations, and Field Service teams and escalation follow ups.
  • Compliance: Adhere to privacy regulations and maintain confidentiality of sensitive patient and clinic information.

Requirements:



  • Bachelor's degree or equivalent experience.
  • Minimum of 2 years of experience in a general business environment, accounts receivable or collections, with project coordination and/or customer service experience.
  • Customer-centric self-starter able to anticipate needs before they arise and solve problems effectively.
  • Exceptional written and verbal communication skills.
  • Possion for customer success and project management.
  • Strong organizational skills and attention to detail.
  • Excellent communication and interpersonal abilities.
  • Ability to multitask and manage multiple projects simultaneously.
  • Experience in Salesforce, Microsoft applications and other relevant software tools.
  • Commitment to continuous learning and improvement.

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