Quality Assurance Manager

5 days ago

Shawnee, Oklahoma, United States Jindal Films Americas Full time
Job Description

Jindal Films Americas is a leading manufacturer of specialty films for flexible packaging and labeling markets. Our products help solve packaging and labeling problems, improve total costs, and support innovative package designs. Within Flexible Packaging, Jindal Films Americas provides films that lead the market in terms of barrier to moisture, oxygen, and flavor & aroma. These barriers protect package contents and extend the shelf-life of consumer products, enabling our customers to expand their product distribution channels, reduce waste, and keep products tasting 'first day fresh'.

Position Summary:

Manage the Plant Quality System to achieve continuous improvement in product quality and resolve internal and external quality issues. Provide technical leadership to the Quality Control function to ensure sufficiency of testing and acceptability of raw materials, in-process inventory, and the finished product. Provide leadership for handling of customer complaints and returns, including coordination of communication with customers on quality-related matters.

Key Responsibilities:
  • Provide quality leadership for the Plant by working in conjunction with a cross-functional group of employees to accomplish specific objectives that lead to quality improvements.
  • Manage the Plant customer complaint/return/investigation process to respond, resolve, and credit customers for non-conforming product in a timely manner.
  • Serve as the primary customer contact on issues of Plant quality and quality improvement, including conference calls, site visits, audits, and major quality events.
  • Supervise and oversee the duties and hours of the quality team and lab technicians.
  • Provide technical direction for the shift QC function to ensure data accuracy and compliance.
  • Manage the Plant Core QC function to provide calibration and maintenance of test equipment, data analysis, and raw material/in-process verification activities.
  • Superintend the Plant ISO program to maintain compliance with ISO 9001:2008 and ISO 9001:2015 Standards.
  • Manage in-process inventory to ensure that non-conforming material is utilized in less critical applications while obtaining the best possible price.
  • Prepare and present periodic reports on plant quality performance.
  • Perform other assigned duties as required.
Requirements:
  • Bachelor's degree in a technical discipline required.
  • 5 years lab or technical experience required.
  • 2 years technical supervisory experience desired.
  • Broad knowledge of film properties, product applications, test equipment, and statistical techniques.
  • Extensive knowledge of the ISO system.
  • Leadership ability: Ability to set and achieve high standards for self and others.
  • Autonomous: Can operate independently, is motivated, and takes initiative.
  • Excellent communication skills.
  • Organizational/Administrative skills.
  • Analytical/Problem-solving skills.
  • Knowledge in the use of a computer and software applications.

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