Commercial Lines Insurance Account Manager

4 days ago

MagstattleBas, Grand Est, United States Independent Insurance Agents of Nebraska Full time
Job Description:

The Commercial Lines CSR at Davis Insurance Agency, Inc. is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities.

Key Responsibilities:
  • Client Service: Provide service to existing clients related to updating policies, providing quotes, taking payments, answering questions, and providing documentation.
  • Customer Calls: Answer customer calls and correspondence regarding new or existing insurance policies and service all claims which include regular and after-hour claims.
  • New Business: Work with new clients or support a producer in an effort to understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
  • Policy Reviews: Set appointments and/or client calls or support a producer to review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
  • Product Information: Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.
  • Issue Resolution: Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution.
  • Record Keeping: Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.
  • Team Collaboration: Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed.
Qualifications:
  • Insurance License: Hold the insurance license required by your state and have a minimum of two years commercial lines insurance account management experience as well as a Bachelor's Degree or comparable work experience.
  • Industry Knowledge: Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.
  • Customer Focus: Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as excellent math and reading skills to perform calculations.
  • Problem-Solving: Possess a sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills and the ability to handle difficult situations with customers and solve complex problems without direct supervision.
  • Technical Skills: Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency, including agency management systems, rating tools, and carrier website navigation.
Benefits:
  • Competitive Pay: Competitive pay and benefits package.
  • Professional Development: Opportunities for professional growth and development.
  • Job Stability: Job stability in a growing industry.

This is a remote position.

Compensation: $26.00 per hour.

An insurance career is a rewarding and challenging profession that offers a wide range of opportunities for growth and development.

As a Commercial Lines CSR, you will have the opportunity to work with a variety of clients and insurance carriers, and to develop your skills and knowledge in areas such as customer service, account management, and insurance products.

If you are looking for a challenging and rewarding career in the insurance industry, we encourage you to apply for this position.

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