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Fitness Center Representative

2 months ago

Saint Albans, Vermont, United States Planet Fitness Full time

We are seeking a friendly and professional individual to join our Fitness Center team as a Customer Service Associate. As a key member of our front desk staff, you will be responsible for creating a positive member experience by providing exceptional customer service to Planet Fitness members, prospective members, and guests.

Key Responsibilities:
  • Greet and Serve: Greet members, prospective members, and guests in a friendly and welcoming manner, providing exceptional customer service.
  • Front Desk Duties: Handle all front desk related duties, including facilitating updates to member accounts and responding to member questions and concerns in a timely and professional manner.
  • Account Updates: Assist members with updating their accounts, including making changes to payment information and membership details.
  • Communication: Respond to member inquiries and concerns in a timely and professional manner, escalating issues to management as necessary.
  • Cleanliness: Assist in maintaining the neatness and cleanliness of the fitness center.
Requirements:
  • Vaccination: Pursuant to this franchise's Covid-19 protocols, individuals must be fully vaccinated and boosted upon commencing employment.
  • Customer Service: Customer service background preferred.
  • Computer Proficiency: Basic computer proficiency required.
  • Punctuality: Punctuality and reliability are a must.
  • Communication: Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • Age: Must be 18 years of age or older.
Physical Demands:
  • Standing and Walking: Continual standing and walking during shift.
  • Talking: Continual talking in person or on the phone during shift.
  • Lifting: Must be able to occasionally lift up to 50 lbs.
  • Cleaning Chemicals: Will occasionally encounter cleaning chemicals on shift.