Kia Parts Counter Specialist

6 days ago


Rockville, Maryland, United States HERSON'S KIA Full time
Job Description

**About the Role**

We are seeking a highly motivated and customer-focused individual to join our team as a Parts Sales Associate at Herson's Kia. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring that our customers receive the best possible experience when purchasing parts.

Key Responsibilities:

  • Assist customers in selecting required parts in a friendly, professional, and efficient manner.
  • Inform customers of part requirements and specials.
  • Answer phone calls, providing price quotes and other information.
  • Pull and fill orders from stock.
  • Notify the manager of out-of-stock parts or shop materials that need immediate attention.
  • Locate out-of-stock parts from outside sources and submit emergency orders if necessary.
  • Notify all necessary parties when special-ordered parts have been received.
  • Follow up on back-ordered parts and replenish assigned inventory daily.
  • Ensure that all internal requests for parts are billed on service repair orders.
  • Receive payment from retail customers or obtain credit authorization.
  • Ensure that all charge sales are signed by the customer and all customers receive a copy of their invoice.

Requirements:

  • Parts experience preferred.
  • Excellent oral and written communication skills.
  • Excellent customer service skills.
  • Team player.
  • Maintain an organized, orderly, and clean work environment.

What We Offer:

  • Healthcare plan.
  • Dental plan.
  • 401(k) with company match.
  • Health savings plan.
  • Growth opportunities.
  • Career and factory training.

Work Environment:

We offer a fast-paced and dynamic work environment with opportunities for growth and development. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.



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