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Kia Automotive Parts Specialist

2 months ago


Rockville, Maryland, United States Herson's Honda Kia Full time

Position: Parts Counter Specialist

We are looking for enthusiastic, driven, and skilled individuals who are eager to join our dynamic team. A positive attitude is essential, and while prior experience is beneficial, it is not a requirement. Whether you are just starting your career in the automotive field or you have extensive experience, we welcome you to thrive in our fast-paced setting.

EMPLOYEE BENEFITS

  • Comprehensive Health Care Plan
  • Dental Coverage
  • 401(k) Plan with Company Contribution
  • Health Savings Account
  • Opportunities for Advancement
  • Training for Career Development and Factory Certification

WORKING HOURS

  • Monday to Friday, 7:30 AM - 5:00 PM

Key Responsibilities:

  • Assist customers, both retail and service, in selecting the necessary parts with professionalism and efficiency.
  • Inform customers about part specifications and promotional offers.
  • Handle incoming calls, providing pricing information and additional details.
  • Retrieve and fulfill orders from inventory.
  • Alert management regarding parts that are out of stock or require urgent attention.
  • Source out-of-stock items from external suppliers and place emergency orders when necessary.
  • Notify relevant parties when special orders have arrived.
  • Follow up on back-ordered items and ensure daily inventory replenishment.
  • Ensure all internal part requests are accurately billed on service repair orders.
  • Process payments from retail customers and secure credit approvals.
  • Ensure all charge transactions are signed by customers and that they receive a copy of their invoice.
  • Exhibit excellent communication and customer service abilities.
  • Maintain a professional appearance and conduct.
  • Demonstrate the ability to manage multiple tasks in a busy environment.
  • Possess strong computer and telephone skills.
  • A positive demeanor is essential.
  • Qualifications:
  • Experience in parts sales is preferred.
  • Strong verbal and written communication skills.
  • Exceptional customer service capabilities.
  • A collaborative team player.
  • Ability to keep a tidy, organized, and clean workspace.

We are committed to equal employment opportunities and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.