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Mortgage Loan Support Specialist

2 months ago

Madison, Wisconsin, United States Guild Mortgage Full time
Guild Mortgage Company has been a trusted name in the mortgage industry since its inception. We are committed to facilitating home ownership by providing our clients with competitive financing options and exceptional service.

Position Overview

The Loan Officer Assistant is integral to our operations, assisting loan originators in compiling comprehensive loan applications for processing. This role encompasses essential functions from initial contact to contract signing.

Key Responsibilities

Lead to Contract Functions:
  • Serve as the primary liaison for clients regarding licensed activities, supporting the loan officer.
  • Assist in scheduling appointments with potential and existing clients.
  • Ensure timely follow-up on new leads, aiming for a 35% conversion rate from lead to appointment.
  • Manage the originator's calendar and confirm appointments.
  • Provide administrative assistance in maintaining various client databases, including sending pre-qualification links to new clients.
  • Support the originator in gathering accurate loan application information.
  • Evaluate client credit and financial situations to recommend suitable loan products.
  • Conduct credit checks on assigned loans.
  • Prepare the Initial Fee Worksheet based on AUS findings.
  • Organize web applications and update necessary documentation.
  • Request updates from pre-approved clients and referral sources on a regular basis.
  • Stay informed about company-approved programs and implement new systems for team efficiency.
  • Assist in marketing efforts by coordinating and distributing promotional materials.
  • Manage monthly email marketing campaigns to real estate professionals.

Additional Responsibilities:
  • Act as the main point of contact for clients, ensuring they are informed throughout the loan process while adhering to privacy policies.
  • Price loans according to company guidelines and communicate fees to the operations team.
  • Provide rate quotes and manage rate locks for clients.
  • Maintain relationships with referral sources through prompt communication and outstanding service.
  • Send appreciation notes to clients and referral partners.
  • Collect necessary documentation from clients for pre-approval processes.
  • Discuss product features and benefits with clients.
  • Perform other assigned duties as necessary.
  • Adhere to company policies regarding document submission and verification processes.

Qualifications:
  • High school diploma or equivalent preferred, with a minimum of two years of experience in mortgage lending or a related field.
  • Active MLO license is required.
  • Ability to manage multiple tasks effectively with strong attention to detail.
  • Demonstrated urgency and responsiveness in a fast-paced environment.
  • Commitment to delivering exceptional customer service.
  • Professional demeanor when interacting with clients and colleagues.
  • Proficient in data entry and familiar with PDF software, Microsoft Word, and Excel.
  • Strong verbal and written communication skills, along with basic math proficiency.
  • Ethical approach aligned with company values.

Supervision:
  • This position does not have direct reports.
  • Requires minimal independent judgment; standard job responsibilities are executed with minor variations, escalating complex issues as needed.

Work Environment:
Travel: 0%
Physical Requirements: Primarily sedentary work in an office setting.
Manual Dexterity: Frequent use of computer keyboard and mouse.
Audio/Visual: Ability to interpret sounds and visual information accurately.
Environmental Conditions: Office environment with no significant exposure to adverse conditions.

Guild Mortgage Company offers a supportive work atmosphere, competitive salary, and a comprehensive benefits package, including health insurance, retirement plans, and more.

Guild Mortgage Company is an Equal Opportunity Employer.

Target Salary Range: $25.18