Customer Service Representative
4 days ago
As a Customer Service Representative at Bankers Trust, you will be responsible for providing exceptional customer service, processing transactions efficiently, and identifying opportunities to cross-sell bank products. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities:
• Process customer transactions, including deposits, withdrawals, and transfers
• Provide accurate and timely information to customers regarding account balances, interest rates, and fees
• Identify opportunities to cross-sell bank products and services, such as loans, credit cards, and investment products
• Maintain a high level of customer satisfaction through effective problem-solving and conflict resolution
• Work collaboratively with colleagues to achieve team goals and objectives
• Maintain accurate records and reports, including cash handling and transaction processing
Requirements:
• High school diploma or equivalent
• Strong communication and interpersonal skills
• Ability to work in a team environment and maintain a high level of customer satisfaction
• Basic knowledge of banking products and services
• Ability to learn and adapt to new systems and processes
Benefits:
• Competitive salary and bonus structure
• Comprehensive benefits package, including health, dental, and vision insurance
• Generous paid time off and volunteer time off
• 401(k) plan with company match
• Tuition assistance and professional development opportunities
• Recognition and rewards for outstanding performance
Work Schedule:
Hours vary between 7:30 a.m. to 5:45 p.m. Monday - Friday and every other Saturday from 8:30 a.m. to 12:30 p.m.
Hybrid Eligibility: Position will be onsite.
AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
PROTECTED VETERANS AND INDIVIDUAL WITH DISABILITY
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