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Customer Service Representative

4 weeks ago

Portland, Oregon, United States Elena Pleshakov - State Farm Agent Full time
Customer Service Representative Job Overview

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? As a Customer Service Representative with Elena Pleshakov - State Farm Agent, you will be the face of our agency, responsible for cultivating and maintaining positive customer relationships. Your primary goal will be to provide timely and responsive communication, ensuring that our clients feel valued and supported.

Key Responsibilities:
  • Cultivate and maintain positive customer relationships through proactive communication and issue resolution.
  • Utilize a customer-centric approach to comprehensively understand client needs and educate them on suitable insurance options.
  • Actively respond to customer inquiries, address concerns, and provide efficient solutions.
  • Generate leads, schedule appointments, and guide customers in selecting the right products and services to meet their unique needs.

Benefits and Opportunities:
  • Competitive salary complemented by a commission/bonus structure.
  • Robust health benefits.
  • Generous paid time off, including vacation and personal/sick days.
  • Flexible working hours to accommodate customer needs.
  • Opportunities for career growth and advancement within our agency.

Requirements:
  • A passion for delivering exceptional customer service.
  • Strong communication skills, both written and verbal, with an emphasis on active listening.
  • Customer-oriented mindset with meticulous attention to detail.
  • Proactive problem-solving skills.
  • Willingsness to learn and navigate computer functions seamlessly.
  • Collaborative spirit, thriving in a team-oriented environment.

About Our Agency:
  • Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
  • Additional languages spoken: Russian.