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Guest Services Representative

2 months ago

Bar Harbor, Maine, United States Bally's Corporation Full time
Welcome to Bally's

Bally's Corporation is a leading entity in the entertainment sector, captivating millions through both digital channels and traditional gaming environments. Known for our innovation, passion, and dedication to delivering remarkable gaming experiences, we are committed to the essence of entertainment.

Position Overview:

In this role, you will manage guest arrivals and departures, facilitate message distribution, address guest concerns, provide information, assist with reservations, and handle incoming calls. As a vital contact for guests, your role is crucial in establishing a positive first impression of our establishment. We are looking for individuals with outstanding communication abilities and a strong emphasis on customer satisfaction.

Key Responsibilities:
  • Elevate guest satisfaction through superior service.
  • Address inquiries about the property and supply relevant information.
  • Forward guest requests to the appropriate personnel.
  • Manage text communications and guest interactions effectively.
  • Ensure timely response to calls in accordance with departmental guidelines.
  • Execute emergency protocols efficiently and serve as a communication conduit during crises.
  • And additional tasks as required...
Qualifications:
  • High school diploma or equivalent.
  • Exhibit a professional demeanor and positive attitude.
  • Maintain a high energy level.
  • Proficient typing skills.
  • Exceptional non-verbal communication and body language.
  • And further qualifications...
Compensation and Benefits:
  • Competitive hourly wage with annual performance evaluations.
  • Comprehensive health insurance package including medical, dental, and vision coverage.
  • 401(K) with company matching.
  • Employee Stock Purchase Program.
  • Access to various perks and childcare discounts.
Hourly Rate: $20.75

Note:

This job description may not cover all duties and responsibilities expected from the employee. Responsibilities may change at any time, with or without notice.