Customer Service Liaison

4 weeks ago


Prospect, Kentucky, United States State Farm Insurance Full time

Job Summary: As a Customer Relations Representative at State Farm Insurance, you will be responsible for providing exceptional customer service by answering inquiries, resolving issues, and offering appropriate solutions. Your primary goal will be to ensure that customers receive accurate and efficient service, while also promoting and cross-selling insurance products and services to meet their needs.

Key Responsibilities:

  • Assist customers with their insurance needs
  • Process policy changes, claims, and payments accurately and efficiently
  • Maintain customer records and update information as necessary
  • Collaborate with team members to ensure seamless customer experiences
  • Stay updated on insurance policies, regulations, and industry trends to provide accurate information and advice

Requirements: To be successful in this role, you will need to possess excellent communication and problem-solving skills, as well as the ability to work effectively in a team environment. You will also need to be knowledgeable about insurance policies and regulations, and be able to provide accurate information and advice to customers.



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