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Customer Service Representative

1 month ago

Mount Prospect, Illinois, United States American Freedom Insurance Company Full time
Job Summary

We are seeking a highly motivated and bilingual Customer Service Representative to join our team at American Freedom Insurance Company. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our policyholders, answering phone inquiries, and resolving claims issues in a timely and professional manner.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Answer phone calls and provide assistance to policyholders
  • Process claims and resolve issues in a timely and efficient manner
  • Provide excellent customer service and ensure a positive experience for policyholders
  • Work collaboratively with internal teams to resolve issues and improve customer satisfaction

Requirements:

  • Bilingual in Spanish and English
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Basic computer skills and knowledge of insurance industry software
  • High school diploma or equivalent required

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

Apply today to join our team and take the first step towards a rewarding career in customer service