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Customer Service Representative

1 month ago


Mount Prospect, Illinois, United States American Freedom Insurance Company Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Portuguese speaker, you will be responsible for providing exceptional service to our customers, handling their insurance claims needs, and reporting new claims.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Handle and gather confidential information
  • Data entry to company software systems
  • Collaborate with internal teams to ensure seamless customer experience

Requirements:

  • Bilingual Portuguese/English
  • Good attendance record
  • Experience in Customer Service Field, Call Center, or Collections
  • Clerical or Data Entry Experience
  • Ability to Multi-Task and work in a fast-paced, call center environment
  • Proficiency working on a computer
  • Confident with Phone Inquiries
  • Great Communication Skills
  • A Responsible and conscientious nature
  • Great Problem-solving aptitude
  • Attention to Detail and Excellent Quality

What We Offer:

  • Full-time 40-hour work week: 8am-5pm Monday-Friday, and occasional Saturdays
  • Paid training
  • 401K - with company contribution of up to 6% of salary
  • Attractive health insurance plans -- Blue Cross Blue Shield PPO, HMO or Select
  • Discounted individual vision and dental plans
  • Holiday pay & PTO
  • Casual work environment
  • Employee referral program
  • Many company-paid lunches, outings, and more

Applications for this position are accepted on an ongoing basis. Interested candidates are encouraged to apply the same day they view this posting.