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Healthcare Records Specialist

2 months ago

Albuquerque, New Mexico, United States Jobot Full time
Position Overview:
We are currently seeking a dedicated Healthcare Records Specialist to contribute to our consulting services in the healthcare sector. This role is essential in ensuring the delivery of exceptional customer service while managing healthcare records efficiently.

Why Choose Us?
We offer a robust benefits package that includes Medical, Dental, Vision, Paid Time Off, and Retirement plans. Additionally, we provide opportunities for career growth and professional development.

Key Responsibilities:
1. Deliver outstanding customer service to clients, addressing their specific needs and inquiries with professionalism.
2. Oversee patient registration and scheduling processes, ensuring efficiency and accuracy.
3. Collaborate with colleagues to enhance the customer service experience through innovative strategies.
4. Resolve client complaints and issues promptly, ensuring a high level of satisfaction.
5. Maintain comprehensive records of client interactions, documenting inquiries, complaints, and resolutions.

Qualifications:
1. Minimum of 2 years of experience in a customer service role, preferably within the healthcare field.
2. Familiarity with patient registration and scheduling processes is highly desirable.
3. Strong understanding of the healthcare industry is preferred.
4. Excellent communication and interpersonal skills, with a professional demeanor.
5. Proven problem-solving abilities, capable of addressing complex issues effectively.
6. Ability to work collaboratively in a team-oriented environment.
7. High organizational skills and attention to detail, with the capacity to manage multiple responsibilities.
8. Proficient in computer applications, including Microsoft Office Suite and CRM software.
9. A commitment to delivering exceptional customer service and maintaining high satisfaction levels.