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Customer Engagement Specialist

2 months ago

Tysons Corner, Virginia, United States Vuori, Inc Full time
Position Overview

The Retail Sales Associate at Vuori plays a crucial role in building connections with customers while embodying the brand's core values through extensive product knowledge and a positive demeanor.

Create a Memorable Customer Experience

  • Establish enduring relationships with clientele.
  • Collaborate with the sales team to guarantee exceptional service for every customer.
  • Welcome customers in a genuine and engaging manner.
  • Prepare fitting rooms, assist in locating sizes, and offer honest, informed feedback regarding merchandise style and fit.

Contribute to Business Success

  • Meet sales targets within a team-oriented commission structure.
  • Pursue knowledge of new products within the fashion and activewear sectors to serve as a knowledgeable resource for customers.
  • Support project completion while maintaining a focus on enhancing customer experience.
  • Communicate inventory requirements to align with business objectives.

Operational Responsibilities

  • Ensure the sales floor is replenished nightly.
  • Work with management on inventory oversight.
  • Maintain cleanliness in the retail environment, including floors and restrooms.
  • Understand and implement cash handling procedures, including bank deposits and petty cash management.
  • Assist in executing and upholding all merchandising and visual presentation guidelines.
  • Keep the sales area organized, tidy, and reflective of the desired visual standards at all times.
  • Identify and relay product issues promptly.

Qualifications

  • Availability to work evenings, weekends, and holidays.
  • Commitment to punctuality and adherence to scheduled shifts.
  • Ability to cultivate relationships with customers and team members.
  • Proficient in addressing customer concerns in a positive and proactive manner.
  • Capability to manage multiple tasks in a dynamic environment.
  • Quick learner of new processes and procedures.
  • Strong organizational and follow-through skills.
  • Excellent communication and interpersonal abilities.
  • High level of accountability, ownership, and initiative.
  • Willingness to acquire new skills and responsiveness to constructive feedback.

Additional Information

Compensation: $ /hr + team-based commission
Benefits:

  • Employee Discount
  • 401(k)

All information will be kept confidential in accordance with EEO guidelines.