Insurance Account Manager
4 weeks ago
About Acrisure:
Acrisure is a global leader in the fintech industry, combining human expertise with cutting-edge technology to provide a wide range of financial products and services to millions of businesses and individual clients.
We connect clients to innovative solutions that help them protect and grow their assets, including insurance, reinsurance, cyber services, mortgage origination, and more.
Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and has experienced rapid growth, increasing revenue from $38 million to $4.3 billion in just over a decade.
Our culture is defined by our entrepreneurial spirit, which drives innovation, client-centricity, and a relentless pursuit of excellence.
Job Summary:
Acrisure dba Ashton Benefits is seeking an experienced Insurance Account Manager to focus on employee benefits. The successful candidate will be the primary point of contact for clients, ensuring their needs are met with exceptional service and expertise.
This role involves managing a team of professionals to fulfill client requests and resolve any issues that arise.
Key Responsibilities:
- Customer Service: Provide outstanding service to clients, addressing their needs promptly and professionally.
- Benefit Education: Educate clients on their benefits, ensuring they understand their coverage and options.
- Delegate Incoming Requests: Direct incoming client requests to the appropriate service associate for prompt handling.
- Claim Resolution: Handle and resolve claims efficiently to ensure client satisfaction.
- Claim Submission: Assist clients with the submission of claims, ensuring accuracy and timeliness.
- Prior-Authorizations: Manage and facilitate prior-authorization requests.
- Appeals: Guide clients through the appeals process, offering expert advice and assistance.
- Manage High-Level Issues: Address and resolve complex benefit issues, system corrections, and other high-level matters.
- ACA Reporting: Oversee ACA reporting to ensure compliance and accuracy.
- Team Management: Review cases, provide education, and support to team members, ensuring high-quality service delivery.
Qualifications:
- 5-year experience as an Insurance Account Manager, specifically in employee benefits.
- Strong customer service skills with a client-centric approach.
- Excellent communication and problem-solving abilities.
- Ability to manage and supervise a team, providing guidance and support as needed.
- In-depth knowledge of claims processes, prior-authorizations, and ACA reporting.
- Strong organizational skills with the ability to handle multiple tasks simultaneously.
Acrisure is committed to employing a diverse workforce and is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
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