IT Service Delivery Executive

5 days ago


Baltimore, Maryland, United States The ACI Group, Inc. Full time

As an experienced IT Service Delivery Executive, you will play a critical role in driving business success for a cloud solutions contract with CMS. Your primary focus will be on managing customer relationships, fostering continuous improvement, and ensuring timely delivery of services.

  • Manage customer contacts, communications, and workflows.
  • Prepare and organize playbooks, SOPs, guidance, etc. documentation for the program.

The estimated annual salary for this position is around $140,000 - $170,000, taking into account the level of experience and required skills. This figure is based on industry benchmarks for similar roles in the US.

We prioritize diversity, equity, and inclusion in our hiring process, striving to create a workplace culture that values and respects individual differences. Our commitment to social responsibility includes promoting sustainable practices, reducing waste, and supporting community development initiatives.



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