Customer Service Representative

4 weeks ago


Cincinnati Ohio, United States Great Day Improvements: A Family of Brands Full time
Customer Service/Production Processor

Champion Window Manufacturing is seeking a highly skilled Customer Service/Production Processor to join our team. As a key member of our production floor, you will be responsible for preparing work for daily production and interacting with customers on various items, including service parts, material orders, and service orders.

Responsibilities:
  • Enter service orders and verify accuracy
  • Provide exceptional customer service to inquiries regarding materials, services, and other related topics
  • Update customers on the status of jobs
  • Develop strong working relationships and collaborate with other functional areas to meet customer requirements
  • Upload shipping manifests for affiliate customers
  • Maintain production schedule, adding batches daily and checking for completion
  • Update backlog and production reports
  • Assist in tracking and receiving custom items as needed
  • Print labels and paperwork required for daily production
  • Backup scheduler and other customer service areas as needed
Qualifications:
  • 1-2 years of experience in customer experience
  • Related industry experience in customer service
  • Experience in analysis/reporting
  • Proficiency with advanced features of Microsoft Office software products (Word, Excel)
Skills, Knowledge, and Abilities:
  • Excellent customer service, both written and verbal
  • Excellent typing and grammar skills
  • Process-focused - structure and consistency is key
  • Great attention to detail and strong organization/time management skills
  • The ability to successfully work as part of a team and autonomously
Physical Requirements:
  • Prolonged periods of sitting and working on a computer, with frequent walking around the manufacturing plant
  • Must be able to lift 20 pounds at a time

Champion Windows is an Equal Employment Opportunity Employer. If you need assistance with completing the online application due to a disability, please contact Champion Window. We offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account, and more.



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